Refund policy

Return Policy:

·     Items are eligible for returns within 5 days of being delivered, provided they meet our return criteria.

·     To initiate a return, please visit our return portal.

·     To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.

·     Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.

·     Once your return is received and meets our return criteria, we will process an exchange or refund within 7 business days.

·     The original cost of shipping is non-refundable and will not be included in any credit notes issued.

·     At this time, due to hygiene reasons, all earring orders are final sale. 

 

Earrings policy

·       Due to hygiene reasons, we are unable to accept returns for refunds on earrings.

 

Site-Wide Sales & Final Sale Items:

·     Items purchased during site-wide sales or marked as final sale are not eligible for returns, refunds or exchange.

·     Please carefully review your order before finalizing your purchase.

 

Damaged or incorrect items

·       If you receive a damaged or incorrect item, email us at info@nine14jewelry.com with your order number and clear photos of the issue. We’ll work to resolve it quickly.